Business Description

Tile Encounters was established 25 years ago by two brothers who later opened individual stores in Santa Barbara and Ventura. The current Westlake Village location evolved from the Ventura store. Operating from a 1,500 sq ft shop in Westlake Village Industrial Park, the business offers Mexican Clay tile options, with a visualizer tool on their website for customers to preview designs. The shop includes office space, a showroom, and warehousing for inventory storage and customer samples. The business runs on a margin of 200%, sourcing from about 15-20 vendors to sell wholesale to retail customers, with additional discounts for contractors on larger orders. Managed by owners Dean and Randy, the business leverages relationships with vendors like Daltile and Tecate for free deliveries, especially for popular clay tile products. Advertising efforts on Facebook Marketplace and Meta Business have shown a direct impact on monthly sales, driving customer traffic both online and through walk-ins from various channels. With a focus on customer service and efficient operations using tools